Posts tagged Modern Salon
Keeping Up in the New Era
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The beauty industry is changing at a rapid pace. The question is, can you keep up?

Michael Cole, of Summit Salon Business Center, has been in the industry for over 30 years. He’s witnessed the many eras of our industry from the precision-cutting of the 70s, the rise of hair color in the 80s to the glamour shots of the 90s. However, nothing tops the digital-social era we’re living in today.

Our industry has become about so much more than cutting and coloring. Our stylists are providing new services, learning new techniques and perfecting their customer service skills. Our marketing and branding is out of this world. Our receptionists are out on the floor, engaging with clients, selling retail and building relationships along the way. Our salon owners and managers are learning all of the ins and outs of operating a business and as a whole we’re reaching new and incredible heights--and the view is great.

Michael refers to the revolution taking place as “disruption”. We’re being taken for a ride and we’re fighting to hold on, but to Michael, that’s part of the fun. Michael shares his secrets for keeping up with today’s technically savvy world and also how SSBC can help you reclaim your power. 

How to Handle Change as a High “S”

Are you familiar with the four DISC personality profiles?

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Did you know that 80% of beauty industry professionals score a high “S”? This means that the majority of stylists, estheticians, massage therapists and make-up gurus are the steady, calm, supportive personality type. It also means that one of their biggest obstacles is typically change. 

So, with all of the changes currently sweeping our industry, how can all of these High S’s not only survive, but turly thrive in their careers?

Get on Your Instagram Game

Social media is one of the most powerful tools we have in our digital toolbox, and for the beauty industry, Instagram is at the top of the food chain. Michael says that he can tell how technically on-trend someone is by doing a five second driveby on their Instagram page. It doesn’t take long to see if you’re with it!

As a stylist, your Instagram serves as your digital lookbook. It’s the perfect place to showcase your latest cuts and colors and you can even pull up your own Instagram during consultations with new clients when communicating about what they’re looking to have done. Michael says you should always be photographing your highest ticket hairdos in order to draw in others who want the same services. 

That being said, not only is it important to have a trendy Instagram as a stylist in order to showcase your work, but Michael says you should also be taking advantage of your Instagram-savvy clients. 

You probably won’t have time to take pictures of all of your clients while you have them in the salon, so you should be strategic about the ones who do get that before and after photo-shoot. Michael suggests taking a peek at your client’s Instagram pages in order to see who has the most followers. Anyone with upwards of 200 followers is the perfect client influencer. You definitely want to be tagging them in the hopes that they might share their new do on their own pages too.

Salon Owners, It’s Time for Your Social-Digital Bootcamp

Okay, let’s go back to those DISC personality profiles. While most of our stylists are high S’s, our salon owners and managers tend to be high D’s. They’re controlling, competitive and they’re used to being in charge. All of which are characteristics of great leaders, but they also mean that salon owners and managers are more likely to struggle with today’s power structure because they no longer have full control. 

Once upon a time, the beauty industry power structure started with the manufacturer, moved down to the distributor, trickled down to the salon owner, then the stylist until it found its way into the hands of the client, but alas, that is no longer the case. 

Today, it’s often the younger stylists that are the most digitally savvy, and they also tend to have younger clientele which means more client influencers to do the marketing for them. Michael has salon owners come to him all of the time with complaints of feeling disempowered due to this new system and he says that it’s all about how you view your situation. 

You have to learn to channel that power in a new way. You have to learn social and digital skills in order to catch up to your most technically-savvy team members and then you can set guidelines for the way that your team is allowed to live and breathe your brand on social and take back some control. 

Things are changing in our industry whether you like it or not, Michael says you might as well embrace it or you’ll wind up chasing it later on. 

If you’d like to learn more about Michael and the new era we face, listen to the podcast that inspired this blog, episode 187. And don’t forget to check out Summit Salon Business Center, where you can find the best coaches and mentors around to help you tackle these changing times.

How to Be Both a Learner and a Leader
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There’s a strong sense of responsibility that comes with being a leader but you also have to be open to learning new things and facing new challenges. Sometimes that means admitting that you aren’t always the most knowledgeable person in the room. 

Salon Owner and Industry Expert, Kellie Johnson, is no stranger to the struggle that comes with finding your place as a leader. Today, she’s here to share her advice on becoming the kind of leader you want to be.

We introduced you to Kellie in our Beyond The Technique Podcast, but if you missed her previous interviews we’ll give you a quick recap: Kellie is the owner of the renown Elan Studio and a council member of The EmpowHERment Project. Aside from her career in the beauty industry, Kellie is also a certified Hypnotherapist and Professional Coach. With expert industry insight, she offers her best advice for becoming a strong leader within your salon. 

Salon Owners, You’ve Got to Stay True to Yourself

Kellie has always been passionate about learning new things and building on her experiences in order to grow. She believes that being a good leader is about becoming the best version of yourself--somebody that you would look up to--and that takes time. 

For Kellie, her first three years in business were her most challenging. She struggled to find structure, she wanted to please everybody, and at the end of the day, she simply wasn’t putting her own needs first.

Now, Kellie looks back on those times and she’ll tell you that learned a lot along the way, but the most important lesson she took away from those early years is that you absolutely have to lead with love and you can never compromise on your own values. 

A True Leader Invests in Their Team

Kellie is a strong believer in the idea that salon ownership isn’t about making money, it’s about growing people. She makes it her mission to create as many opportunities for her team as she can with the hopes of building their confidence one step at a time.

At Elan, they do focus on technical skill training, but Kellie also brings in speakers and industry experts who can educate her team on personal development and build on the intrapersonal skills that are truly a testament to a stylist’s strength behind the chair.

Kellie believes that education and opportunities for growth are crucial in creating a positive salon culture. Kellie works hard to empower her team to take their career into their own hands, by building their confidence both in and outside of the salon.

You Can’t Go Getting Your Feelings Hurt

Kellie reflects on one of the hardest lessons she had to learn as a new salon owner, which was that you can’t take anything personally. Letting your emotions get in the way of your leadership is disruptive for the entire team.

Of course, in a creative industry like ours, we’re constantly surrounded by incredibly sensitive, emotionally intelligent individuals who sometimes let their feelings get the best of them, salon owners and leaders included. 

Kellie believes that as a salon owner, you have to remember that it isn’t about you. You have to be able to see past your own emotions and reactions in order to help your team grow, both personally and professionally. 

How to Stay on Top of It All

Being a leader comes with quite a bit of responsibility and responsibility requires discipline. Kellie manages her stress by practicing meditation. As a salon owner, it can be quite easy to get overwhelmed with all of the little things you need to get done during the week, the month, even the year. 

Kellie recommends starting your day with a solid 20 minutes of meditation to simply check in with yourself. Prep for your day and what you hope to accomplish in those 24 hours. Don’t get ahead of yourself, don’t start thinking about the next day or the week ahead, just focus on what you want to get done that day. 

Then, check in with yourself again in the evening. Reward yourself for your hard work and give yourself a pat on the back for everything you were able to check off of your list! 

Meditation is one of the healthiest forms of stress management out there and anybody can do it. For Kellie, it has completely changed the way she looks at her to-do list.

If you’d like to learn more about Kellie and her incredible journey in the beauty industry, listen to the podcast that inspired this blog, episode 186. Be sure to also check out our other Beyond The Technique blog featuring Kellie’s incredible industry insight, “Five Ways to “Wow” Your Clients and Improve Your Salon Experience.”

The Trick to Growing Your Tribe
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Starting your own salon isn’t easy, and growing your team is no small task either, but it’s perhaps the most important step in expanding. Besides, as a new salon owner, you’ve got nowhere to go but up.

Adam Broderick is no stranger to the struggles of starting your own salon. We introduced you to Adam on the Beyond The Technique podcast, but if you missed his previous interviews, we’ll give you a quick recap: Adam is the owner of the renowned Adam Broderick Salon and Spa with two locations in Connecticut.

Adam took a unique route into the industry. He actually started his career as an animal groomer and eventually decided to take on the challenge of human clients. Amongst other things, Adam is also a motivational speaker and business consultant to other salon owners. He is quite the entrepreneur and he’s one of the industry’s most respected figures.  

Adam walks us through how he started his own pet grooming business before the age of twenty, how this incredibly unique career choice ultimately led him to the beauty industry, and how he eventually opened his own salon and built up his business in order to become one of the great successes of our time.

Growth Doesn’t Happen Overnight

Like all good things, growing your tribe takes time. Sometimes it takes a long time, but when you find those people who just fit, you’ll know it was worth the wait.

With two salon locations, Adam employs over 200 people. You might be wondering how he found so many people who fit his brand so perfectly, he says he simply took it one coworker at a time.

How Do Your Hire That Many People?

The next question you might be asking is how does Adam have enough hours for his 200 some employees? Well, for Adam, this is kind of his secret sauce. Before starting his own salon he worked on 5th Avenue with what he says were some of the greatest stylists he’s ever known, and he recalls how difficult it was to get in with them. 

Sometimes clients would have to wait two or three weeks before they were able to get an appointment and Adam decided that he wanted to give his clients more availability and access. Adam believes that level of accessibility is the new luxury. So, over the years he built up a team with more stylists than he had chairs and moved his team into split shifts. 

With his employees only working half of the day each day, he was able to extend his hours. He opens his salon up at 7:30am sharp and keeps his doors open until 10:00pm so that everyone can get in no matter their schedule.

Hiring New Talent Is One Thing, Keeping Them Is Another

Adam is proud to say that he has many stylists on his team who have been with him for 10, 15, even 20 years. While Adam believes that the longevity of a stylist is variable based on work environment and lifestyle preferences, he says that when he does experience turnover, it usually happens within the first six months to a year of their start date. 

Adam and his team always aim to create a really strong culture. He says that although they’re always growing and changing, his team strives to maintain a safe and accepting work environment. He wants Adam Broderick Salon to be a safe and dynamic place to work, and he works hard to give all of his stylists the career path they’re looking for. 

Adam loves this industry and he’s so proud of his team and how far they’ve come. Adam says the key to becoming a successful salon owner and growing your team is ultimately to give yourself permission to work differently. Don’t be afraid to change the industry for the better.

If you’d like to learn more about Adam and his incredible journey in the beauty industry including how he has managed to grow his salon, listen to the podcast that inspired this blog, episode 184. And don’t forget to check out his salon website to follow his movement on his own industry blog,Insights from Adam.